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Frequently Asked Questions
How do I know my order information?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
When can I get the products?
We send the Products by USPS,you will get it within 3-5 business working days.
What Shipping Methods are Available?
Depending on the item(s) you purchase on ORSDA and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
Do You Ship Internationally?
At the moment, we only ship to the United States and Canada . For international orders, please contact support@orsda.com. If you have any questions, please do not hesitate to contact our Customer Experience Department by mail support@orsda.com.
How to Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the track order?option here and enter your order number and email address or sign into your account.
How Long Will It Take To Get My Package?
We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 2-5 business day to each shipping method expected delivery time. If you are not sure whether your location is remote, please click here for all the details.
If multiple cats and dogs.Dose the fountains large enough for all my cats?
The ORSDA dog water fountain comes with 67oz/2L large capacity, and I'm sure it can meet your requirement.
My cat frequently sits in the bathroom sink and drinks water from the dripping faucet. Can this pet fountain duplicate that type of water supply?
Yes, it is! ORSDA cat water fountains produces 2 different types of water flow to simulate the bubble or slow trickle of a dripping faucet which is what your kitty wants.
